Terms of Service

Effective date: 22 June 2026 Version: 1.1

Introduction

These Terms of Service govern your use of Civium, a service operated by Sireda AB, a company registered in Sweden (organisation number 559589-4899), Gothenburg, Sweden. Contact: legal@mycivium.com.

By creating an account, starting a trial, subscribing to, or otherwise accessing Civium as a registered user, you agree to these Terms.

Use of the service is also governed by our Privacy Policy and Cookie Policy.

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use Civium. By using the service, you confirm that you meet these requirements.

Service Description

Civium provides AI-powered opportunity discovery and matching tools based on your profile, preferences, and publicly available roles indexed from supported organisations.

Registered users without an active subscription receive a limited preview of up to 10 AI-matched opportunities, displayed with match scores and explanations. Apply links and the full match list of up to 50 matches are available to subscribed users only.

Civium uses automated systems to rank and recommend opportunities based on information you provide. These recommendations are not guarantees of employment suitability.

You may update your targeting preferences and request CV analyses subject to reasonable daily and weekly fair-use limits, which we may adjust from time to time.

Civium is not a job board, recruitment agency, or employment platform. All opportunities displayed originate from the public career pages of the relevant organisations. You apply directly through each organisation's own system.

Subscription & Billing

• 3-day trial period where available.
• Subscription prices vary by region, from $2.99 to $8.99 per month, unless otherwise stated. The applicable price is shown during checkout and is based on your billing country.
• Subscriptions renew automatically until cancelled.
• Cancellation stops future renewals and takes effect at the end of the billing period.
• Billing and payment handling are performed through integrated payment providers.

We may change subscription prices from time to time. Price changes will be notified in advance and will apply only from the start of your next billing cycle.

Refund Policy

Unless required by law, refunds are generally not provided for:

• Partial billing periods.
• Unused subscription time.

Exceptions may apply for verified duplicate charges or billing errors.

For EU, EEA and UK consumers: the statutory right of withdrawal is addressed in the EU, EEA and UK Withdrawal Rights section below. If a valid withdrawal right applies and is exercised before service delivery has begun, a full refund will be issued within 14 days of receiving the withdrawal notice.

EU, EEA and UK Withdrawal Rights

Consumers located in the European Union, the European Economic Area (EEA) or the United Kingdom have a statutory right of withdrawal for distance contracts within 14 days of purchase. By starting your subscription and requesting immediate access to digital services, you expressly request that service begin immediately and acknowledge that you lose your 14-day statutory withdrawal right once performance of the digital service has begun at your request, to the extent permitted by applicable law.

Consumers located outside the EU, EEA and UK do not hold this statutory right of withdrawal. The withdrawal acknowledgement is therefore only presented at sign-up to consumers in those jurisdictions.

Where the withdrawal right has been validly waived as described above, no refund entitlement arises under the withdrawal provisions. The refund exceptions described in the Refund Policy above remain unaffected.

A model withdrawal form is included at the end of these Terms (Annex I) and may be submitted to legal@mycivium.com.

User Responsibilities

• Provide accurate account and profile information.
• Keep your account secure by not sharing your Magic Link sign-in emails with third parties, and by preventing others from accessing the email inbox used to authenticate to Civium.
• Use the service lawfully and in compliance with these Terms.
• Do not misuse, disrupt, or attempt unauthorized access to systems.

Prohibited Uses

You may not:

• Scrape, crawl, or systematically extract data from the service.
• Use automated scripts, bots, or tools to query the service.
• Reverse engineer or attempt to extract the source code of Civium, except where permitted by mandatory applicable law.
• Resell, sublicense, or commercially exploit any part of the service.
• Share your Magic Link sign-in emails or allow others to access your account.
• Use the service in any manner that could harm, overload, or impair the platform.
• Submit fraudulent chargebacks or engage in payment abuse. Such conduct may result in immediate suspension or termination.

Intellectual Property

Civium and all related software, design, and content are owned by Sireda AB or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the service for personal, non-commercial purposes in accordance with these Terms. No other rights are granted.

Third-Party Content

• Opportunity data indexed by Civium originates from third-party public sources.
• Civium does not guarantee the completeness or availability of third-party opportunity data.
• Intellectual property rights remain with the original content owners.

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to you before they take effect, via email or notice within the service. If you do not agree with the updated Terms, you must stop using the service before the changes take effect.

Service Changes

We may modify, suspend, or discontinue any part of the service at any time. Where reasonably practicable, we will provide advance notice of material changes.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to internet outages, cloud infrastructure failures, third-party payment processor outages, regulatory actions, or other events outside our reasonable control.

Termination

We may suspend or terminate your access to Civium on any of the following grounds:

• Breach of these Terms.
• Fraudulent or deceptive activity.
• Abuse of the service or other users.
• Legal obligation requiring us to do so.
• Security risk to the platform or its users.

We may also remove accounts that have been inactive for a prolonged period, with notice where reasonably practicable.

Upon termination, your right to use the service ceases immediately.

Disclaimer of Warranties

Civium is provided on an "as available" basis. We do not guarantee:

• Uninterrupted or error-free access to the service.
• That opportunity data sourced from third parties is current, complete, or accurate.
• That the service will meet your specific requirements.

To the fullest extent permitted by applicable law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by applicable law:

• We are not liable for any indirect, incidental, consequential, or special damages arising from your use of the service.
• We do not guarantee the accuracy or suitability of job matches.
• Our total aggregate liability arising out of or related to the service will not exceed the total subscription fees paid by you to us during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence.

Governing Law

These Terms are governed by the laws of Sweden, without prejudice to any mandatory consumer rights protections you are entitled to under the law of your country of residence.

Disputes shall be subject to the exclusive jurisdiction of the Swedish courts, unless applicable mandatory law provides otherwise.

The European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes between consumers and online traders at https://ec.europa.eu/consumers/odr. Civium's contact email for ODR purposes is legal@mycivium.com.

Assignment

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or other corporate restructuring. You may not assign your rights under these Terms without our prior written consent.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be made in writing to be effective.

Contact

For terms-related inquiries, contact us at legal@mycivium.com.

Annex I — Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Sireda AB, Gothenburg, Sweden — legal@mycivium.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

Service: Civium subscription

Ordered on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Note: For Civium's digital subscription service, if you requested immediate access to the service at sign-up and acknowledged the loss of your withdrawal right at that point, the right of withdrawal may no longer be available under Art. 16(m) of Directive 2011/83/EU (EU/EEA) or Regulation 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK). This form is provided to fulfil the pre-contractual information requirement under Art. 6(1)(h) of the Directive (and the equivalent UK provision) regardless.